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Stratospheric UK plc t/a SMART

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SMART's holistic approach to your marketing needs delivers a total business development solution. We focus on maximising your sales potential by generating qualified sales appointments; we identify new markets for you and intelligently profile & manage your customer data to create a valuable asset for on-going growth. Our business development teams build successful working relationships between you - the client - and your customers. Established since 1996, SMART is an Investor in People. We have represented major brand names in both the UK and US. Our dynamic people (from 20-65 yrs) bring a wealth of skills & experience to support our clients' businesses, across a wide sector of industries - expertise supported by our state-of-the-art CRM client extranet facility to enable you to measure your campaign's progress 24/7.

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General Details

Company Name

Stratospheric UK plc t/a SMART

Summary

SMART's holistic approach to your marketing needs delivers a total business development solution. We focus on maximising your sales potential by generating qualified sales appointments; we identify new markets for you and intelligently profile & manage your customer data to create a valuable asset for on-going growth. Our business development teams build successful working relationships between you - the client - and your customers. Established since 1996, SMART is an Investor in People. We have represented major brand names in both the UK and US. Our dynamic people (from 20-65 yrs) bring a wealth of skills & experience to support our clients' businesses, across a wide sector of industries - expertise supported by our state-of-the-art CRM client extranet facility to enable you to measure your campaign's progress 24/7.

Services Offered

Data Cleansing/Management
Intelligent Customer Profiling
Inbound/Outbound Call Handling
Telemarketing
Qualified Appointment Setting
Sales Lead Generation
Exhibition/Seminar Management
Website Marketing and SEO

Management Team and Experience

Founded in 1997, SMART has over 10 years' experience in the marketing, data cleansing, call handling and intelligent data profiling sectors.
The company is an established, specialist B2B outsource telemarketing organisation with the holistic approach to marketing. For the past decade our UK contact centre teams have supported and developed new business for private and public sector organisations, both large and small - from SMEs to Blue Chip clients.

SMART is a recognised holder of the Investors in People award, awarded to the company for the dedication we show to our employees' development, training and welfare. SMART is also a Member of The Institute of Customer Service which sets the benchmark for customer service in the UK.

We offers a valuable marketing resource designed to maximise a company's sales potential. SMART's expertise and proven methods deliver outstanding results and can transform any telemarketing campaign into sales success. Our teams have a wealth of marketing knowledge, over a diverse range of industries, from both the private and public sectors.

With an holistic approach to marketing, the services available from SMART include:
Data Cleansing; Intelligent Customer Profiling; Telemarketing; Inbound / Outbound call handling; Qualified Lead Generation and Appointment Setting.

SMART's state-of-the-art REVEAL™CRM tracking software gives clients direct remote access to records of all calls, call notes and end of call actions; together with a comprehensive range of visual customer profile information and a full suite of MIS reporting - all available 24 hours a day.
This gives our clients the opportunity to track their sales and marketing campaign's progress in real time from anywhere in the world and monitor every aspect of the BDE's activities; ensuring SMART efficiently achieves the client's business objective.

As an accredited Investor in People, all of SMART's executives are employed full-time and enjoy intensive, on-going training and development programmes; these programmes focus on developing our executives' inter-personnel skills. We actively encourage staff to engage in individual conversations with our clients' customers, to build 'relationships' over the phone. This 'human' approach is enhanced by the telesales executives' own bright, friendly personalities and their desire to help the campaign succeed; to ultimately become a valuable extension to the client's own sales force.

SMART's UK call centre telemarketing teams have a wealth of marketing knowledge, over a diverse range of industries, from both the private and public sectors, including: Telecommunications, Financial Services, Construction, IT (Software and Hardware), Manufacturing, Business Support, Education and Hospitality.

The company's executives work full-time hours and, when it comes to keeping staff, SMART has an exceptionally high retention rate. This ensures the valuable product training put in on behalf of clients is retained knowledge that can grow. SMART's staff come from a range of industry sectors, and their ages vary from 18 to 65.

Each member of the Director and Management Team has been individually responsible for shaping and delivering true value added outsourcing initiatives for many global companies. We have a wealth of experience in assisting companies to grow and develop.

Contact Information

Branch

Crewe

Locality

Crewe

Address

Europa House
Coppicemere Drive
Crewe Business Park

Town

Crewe

County

Cheshire

Postcode

CW1 6GZ

Region

North West

Telephone

01270 503000